Version 9.0 of the Outlook client is available to use against version 9.0 organisations and this supports offline working. Version 8.0 of the Outlook client can be used against version 9.0 organisations but this does not support offline working. I have seen the version 9.0 client successfully deployed on a Windows Server 2012 R2 terminal server.

There are several solutions, provided by Microsoft, to provide analysis of customer data in Dynamics 365. Relationship Insights  Embedded Intelligence Features include: Relationship assistant Email engagement Auto capture https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/configure-enable-embedded-intelligence (As of 22nd Jan 2018) This is still in preview and is enabled in System Settings on the Previews tab Dynamics 365 for Customer Insights A

Describes issues with the add-in for Outlook not showing web pages and showing a "waiting for page" message. Sep 2018 - Dynamics web pages don't show in Outlook build 16.0.10730 or later Back in Nov 2017 (see below), I documented an issue with the CRM add-in not showing web pages and getting stuck on "Waiting for a page to be retrieved ...". The issue then was to do with an Outlook security update and a workaround was to add a registry setting. Recently, I've started seeing t