The apps for Dynamics 365 Customer Service have changed over the years. Those looking at Customer Service for the first time might be a bit confused. Originally, Microsoft provided just the Customer Service Hub  app which included administrative tasks in the Service Management area of the app. Omnichannel arrives As additional capabilities were included in Customer Service, the Omnichannel for Customer Service , Omnichannel admin center  and App profile manager  apps appeared

Power FX Create a function screenshot Sometime in 2024 Microsoft released the low-code plug-ins feature for Dataverse. These provide a way to implement business logic that runs server-side (this means as part of the Dataverse platform) without having to write C# Code. The feature is marked as preview - you may be familiar with the standard Microsoft disclaimer for preview features in that they aren't meant for production use. According to this article , low-code plug-ins will

The PL-100  and PL-200  courses from Microsoft cover similar content, so why are there two courses and should I attend both? In short, you should probably not attend both. The main difference is the intended audience. PL-100 is aimed at those who want to build apps with low-code techniques using the Microsoft Power Platform but might not have formal IT training. Whereas PL200 is for students who want to learn about Microsoft Power Platform solutions to simplify, automate, an