In the "classic" or "legacy" web interface, settings for Service Management are located at Settings | Service Management. The Oct 18 Business Application release notes announced that service management settings will be available in the unified interface in the customer service hub. Three settings are still only available in the web interface: Routing Rule Sets Automatic Record Creation and Update Riles Service Level Agreements The Oct 18 release guide states, " ... will be av

KEEPING THIS FOR HISTORICAL REFERENCE. All change for Dynamics 365 courseware, exams and certifications. After a long absence, it seems that official courseware from Microsoft for Dynamics 365 is back. The last official courseware was for Dynamics CRM 2013. New Courses The new courses that I have discovered are: MB-200T01 Dynamics 365: Power Platform applications MB-200T02 Dynamics 365: Power Platform automation MB-200T03 Dynamics 365: Power Platform integrations MB-200T04

If you receive an error of the form certficate cannot be found in the local computer store during the claims-based authentication or the internet-facing deployment wizard then check that there are no duplicates in the certificate store. Open certificates for local computer and check that there are no duplicates on "Issued To". This is likely to be a problem when renewing a certificate where you have the old and the new one present. Ensure that there are no duplicates and try