About
The course "CRM Implementation: A Practical Guide for IT Professionals" is designed to equip participants with the essential knowledge and skills required to successfully implement Customer Relationship Management (CRM) systems. Participants will benefit from a blend of theoretical concepts and practical applications tailored for IT professionals. Through engaging lessons, this course will cover key topics such as the planning, execution, and evaluation of a CRM implementation project. By the end of the course, participants will be able to identify the needs of a business, develop an implementation strategy, and evaluate the success of the CRM system, ultimately enhancing customer engagement and driving business growth.