Dynamics 365 Products

KEEPING FOR HISTORICAL REFERENCE

This article lists the various products available under the Dynamics 365 brand. It might not be up to date.

Platform

• Power Apps

• Power BI

• Power Automate (flows)

First Party Apps (available now)

• Sales (Professional and Enterprise)

• Service (Professional and Enterprise)

• Field Service

• Business Central (Essentials and Premium)

• Finance and Operations

• Retail

• Human Resources (replaces Talent core HR capabilities; Attract and Onboard apps retire on 1st February 2022, no new purchases after 3rd February 2020)

• Microsoft Relationship Sales (includes LinkedIn Sales Navigator license and Sales Enterprise

First Party Apps (announced or in preview)

• Sales Insights (available only as an add-on for Customer Engagement plan, Sales Enterprise and Microsoft Relationship Sales)

• Dynamics 365 for Call Intelligence - an add-on for Sales Insights (additional cost?)

• Marketing Insights (replacing Social Engagement)

• AI for Customer Service

• Dynamics 365 Customer Service Virtual Agent

• Dynamics 365 Fraud Protection

• Customer Insights

• Microsoft Forms Pro (replaces Voice of the Customer. Works as a standalone application but surveys can interact with the CDS using flows)

• Remote Assist

• Layout

• Product Visualize

Integration with other Microsoft Products

• OneNote

• OneDrive for Business

• Office Groups

• Yammer

• SharePoint

• Teams (preview)

Other Apps and Frameworks

• Dynamics 365 Channel Integration Framework

• Unified Service Desk

Discontinued Apps and Products

• Microsoft Dynamics Marketing (this is not the marketing app currently on sale)

• Parature

• Microsoft Social Engagement (no longer offered as of Jan 16, 2019. Discontinued Jan 16, 2020)

• Versium Predict (No longer offered as of Jan 16, 2019. Discontinued Aug 15, 2019)

• Insights, powered by InsideView (No longer offered as of Jan 16, 2019. Discontinued Aug 15, 2019)