Knowledge Articles in Dynamics 365/CRM
- May 9, 2017
- 1 min read
Starting with Dynamics CRM 20xx, the knowledge base article system that has been in the product for a long time is superceded by a new system called knowledge articles.
"Old" system
Display Name | Schema Name | Notes |
|---|---|---|
Article | kbarticle | Article |
Article Template | kbarticletemplate | Template used to create an article |
"New" system when using Dynamics 365 knowledge solution
Display Name | Schema Name | Notes |
|---|---|---|
Knowledge Article | knowledgearticle | Article |
KnowledgeArticle Views | knowledgearticleviews | Number of time an article has been viewed |
"New" system when Parature is set as the knowledge solution
Display Name | Schema Name | Notes |
|---|---|---|
Knowledge Base Record | knowledgebaserecord | Used when Parature is set as the knowledge solution |
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