Status and Status Reason

Status

Most record types in CRM can be deactivated by changing the status. Many records have two status values such as:

• Active

• Inactive

But some have three status values, for example, Leads can be:

• Open

• Qualified

• Disqualified

Custom entities can only have two status values of Active and Inactive.

Status Reason

Each status has one or more status reasons. The available status reasons varies with the record type. Looking at Leads, the status and status reason combinations are as shown in the table.

Lead Status and Status Reason Values

Status	Status Reason
Open	New
	Contacted
Disqualified	Lost
	Cannot Contact
	No Longer Interested
	Canceled
Qualified	Qualified

Custom Entity Status and Status Reason Values

Status	Status Reason
Active	Active
Inactive	Inactive

Customization

Status values cannot customized, you cannot add new status values nor change the name of the status values.

Status reasons can be renamed and new values added.

Reporting

When querying the filtered views or using FetchXML queries you must use the 'internal' names for Status and Status Reason

Display Name	Internal Name
Status	statecode
Status Reason	statuscode