What's new in CRM 2013 SP1, Spring 14

The updates to CRM released in May 2014 (known as the "Leo" release) brings many new features.

Here is a list (not necessarily exhaustive):

• Enhancements to Service Management with many new entities

• Can merge cases

• Hierarchical linking of cases in case forms

• Status transitions for Case and custom entities

• Private Queues

• New calendar types for service

• OR clauses in Workflow conditions

• Export a solution for version 6.0 (CRM 2013 no SP) or 6.1 (CRM 2013 SP1) when exporting a solution; use this to target the appropriate version

• Number of items in the command bar increased from 5 to 7

• Icons shown in case views where Case Origin field is visible http://technet.microsoft.com/en-us/library/dn660975.aspx

• Duplicate detection when working with records

• Server Side Synchronization with Exchange Online

• Server-based (server-to-server authentication) SharePoint integration with CRM Online only

• Enterprise licensing plan for CRM Online (includes Microsoft Social Listening, Unified Service Desk and Microsoft Dynamics Marketing)

• Package Deployer tool to bundle multiple solutions and configuration data

• CRM for Tablets now supports Android (4.2 and 4.3)

Also see http://msdn.microsoft.com/en-us/library/gg309589.aspx#BKMK_NewInSpring2014

For more info, visit the CRM Customer Center